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The first call I placed last night was absolutely horrible. The customer service agent told me that my gift cards were "frozen" and kept me on hold off and on at least 20 minutes. She told me that it would take up to one week to "unfreeze" my gift cards. After trying to get the problem resolved I got very angry and told her that I wanted to speak with a supervisor, at that point she put me on "terminal hold" After holding for probably another 30 minutes. At that time I placed another call to customer service and got a really really GREAT woman whose name I cannot remember. She took care of the problem nearly immediately, only keeping me on hold a few times for less than 2 minutes each time. The entire call took only 21 minutes and she made sure that my codes on my gift cards worked and I could successfully place my order. THE FIRST CALL TOOK 1 HOUR 13 MINUTES BEFORE I GOT REALLY UPSET AND HUNG UP. THE FOLLOWING RATINGS ARE FOR THE SECOND WONDERFULLY HANDLED CALL!


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