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Hi
I would like to tell you about my experience renting a car form your dollar rent a car in houston iah airport on oct 23 - 26 2019 Res # J1302478364. I went to the counter to pick up my car. The agent was not very helpful at all. All he did was try to run up my bill with extra charges. I finally got to the car. They told me to pick from a few. I picked the Toyota rav. It looked great in the shade. After close inspection.I noticed all the dents ect. it wasen't clean inside & it smelled . After driving it i noticed the dashboard light would keep saying to not drive this car it needed servicing of some kind. I was actually afraid to drive the car to see my 93 year old mother that is why i rented the car.. The car did make it to see my mother. When i went to return the car. The agent said something about the car but i was in a hurry to catch the shuttle to the airport. After getting home i was informed that i was charged some kind of fee for smoking in the car, It stated that i has informed about this smoking rule. No ware did i see any signs on the rental agreement or on the key fob or in the car it'self. I really feel that i should be refunded for all these prob's & for this charge for smoking $300.00. I was never informed that this was a non smoking car until your charge. I was thinking about another trip to houston but im afraid i will have to look elsewhere for my car rental needs. Please help me keep my trust in your company. Thank you Casey Hart.

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