Posted by Ellens
As I see other reviews, this one should be no surprise that this one is another one about awful customer service. On a recent trip to the big island of Hawaii we made the mistake of renting from dollar at the Kona airport. Our nightmare started with the incredible wait to get our car. As I'm now gathering, this was no isolated incident of having to wait 2 1/2-3 hours to get our car along with 50+ people in the blistering sun. No one apologized for the delay and if we, like many others who had made the mistake of prepaying, we would have gone across the stress and rented from Avis or hertz but unfortunately we could not do that. Our nightmare continued as we traveled around the island only to find the car had transmission issues. We were lucky to be able to make it to Hilo where a wonderful man named junior took our information and was able to give us another car. To his credit, he was so good at customer service, when he realized my husband was a veteran, he too was one and thanked him for his service. Thinking all was now good, we headed back to our hotel in Kona only to find the tire pressure light came on as we were driving back on a highway with no service stations. While not dollar's fault we had difficulty in finding a station with a working air pump which added to our frustration. So a couple of things are very clear after this experience. Dollar doesn't maintain its vehicles and as we now know as soon as they are returned, they put right back out without anyone looking at them for any issues. In fact when we returned the car, no one asked about how things went or even checked to see if there were any dents. My husband and I have rented cars for years and no place has ever been so ignorant in customer service or vehicle maintainance and not even caring that they are. We will NEVER rent from dollar again and I have left reviews on TripAdvisor and yelp about this horrible company. And most important, NEVER rent from them in Kona as it will start your vacation on a sour note.