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My Bernina baby is dead again. I swear I just purchased her in March I didn't open the box until May because I was traveling. and it has been in the shop once a month since then with the same problem.
I just found out that the bobbin was not winding correctly, which was causing the mangle threat in the bobbin case, that caused it to seize, every time.

I call customer service again, and spoke to Sharon again, and basically she could care less about me and my problems on a machine I spent THOUSANDS On. She was no help when I called her 3 months ago she wasn't any help today.

the dealer offered me a Janome continental M7 and thanks to Sharon and her inability to feel any compassion for me and the fact that my son is getting married and I can't finish my Mother of the Groom dress. I WILL BE TAKING THAT OFFER.

I dont trust my dealer any longer. AND I NO LONGER TRUST BERNINA.


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