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Unacceptable wait time on the phone, I have been holding 75 minutes and have called 7 consecutive days with each day 75+ minutes with no answer. I have my LSA and equipment serial Numbers ready BUT no rep to help me out, looks like its time to switch to DeWalt or Makita, waisted over $500.00 on these tools as I can no longer use them because I can't reach customer care to replace the batteries.


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