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On the 6th of this month, my wife and I called to rent a car from Dollar Rent-a-car. We were told that our confirmation number would come in an email, and that we could pick up the car at the scheduled date.
We called the night before to see if we could pick up the car earlier than planned, and we were told there was no reservation in our name. We then checked our email for the confirmation number, but we hadn't received an email from them.
We had to reserve a car through another company which nearly triple the cost.
Once we returned home, we realized that Dollar HAD taken out the money for the rental we never received, nor received a confirmation number,
So we called customer service and were hung up on by the first two customer service agents. The third decided to play phone tag with different representatives, and even another company.
The fourth agent sent us back through the loop, and when we requested the corporate number; we were given the run-a-round.
We are currently on agent six, and are getting no where fast.
We called our bank to file a complaint for fraud, and our next stop is to the Better Business Bureau.
I hope that anyone considering renting from Dollar/Hertz will se these complaints and take their business elsewhere.


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