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Maaco located at 505 N HWY 17-92 Longwood, Florida

Per the direction of the Longwood, FL Maaco I will reach out to Maaco Corporate including our credit card company to process the dispute.

If I had been aware of this part of the truck (see pictures below) was in this condition I would have not picked it up at all until this was made right. We started out leaving the vehicle with Maaco for over two weeks before it was ready the first time. Especially given the fact that when we first picked up the vehicle at Maaco's request that is was completed and ready to go; we ended up returning the vehicle the very same day and Maaco assured my wife on that day that Maaco would correct the problem areas and have it ready to go again in a week. After the one week turning into two weeks (up to a month's worth of time) at this point; you contacted me regarding a specific area identified in your own email communications to me on April 3rd at 3:47pm. When you sent me the picture of the area that was not done correctly it was literally the size of a quarter and located on a totally different area of the truck and that specific issue was what I was working from when we were discussing a credit and when I agreed to a $700 credit for that specific isolated area.

When I originally walked the vehicle with Phil Stringer on 1/29/2019 we discussed several items that were "supposed" to be corrected, repaired or replaced beyond what work that was performed by Maaco. An example of the items that never were addressed are: (1) Tail light (right-rear) being replaced because it was busted/broken; (2) Truck bed-liner being removed and the bed area being cleaned, prepped and a basic (cheapest you have) black coat of paint being applied; (3) Rear-bumper plastic step piece being replaced or cleaned to look new; and (4) Small dings or dimples in the truck body/metal to be repaired/removed in multiple places throughout over the truck's exterior.

At the direction of Maaco on 3/19/2019 at 1:02pm the vehicle was ready, completed and keys in hand per my voicemail. A week prior to the 3/19 call from Maaco I had spoken with the Regional Manager, Randy asking when the truck will be ready so I can pick it up. Randy stated that upon his Quality Control Inspection of the vehicle earlier that morning he discovered issues of where the paint sprayer hose has rubbed against fresh paint and other items he did not like and he needed to keep the vehicle longer to repaint the entire truck.

So the conclusion of all the repeated corrections to Maaco's own work and Maaco's lack of attention to quality of any of the work performed on this vehicle has resulted in very substandard workmanship and customer satisfaction. The solution and suggestion of providing me a small credit for a specific area (as noted in your email on 4/3/19) of substandard workmanship was acceptable for that area only. I never came in asking for the cheapest paint job, not even close; and ultimately we upgraded our prep/paint package to your best quality as per what was sold to us and the work-order changes are verification of the same. Simply put, I just wanted what I paid for and nothing more, but certainly nothing less.

If Maaco's attitude and workmanship is represented like the above situation it is only a matter of time before the general public catches on. One would think that after the episode of Undercover Boss on national television regarding substandard practices that Maaco executives and upper management would implement better quality control mechanisms and staff accountability.

I am in the sales and service industry as a professional myself and my clients do not received this type of attitude or workmanship nor would they stand for it as competition is all around.

Maybe the local TV News stations, News Papers and Social Media can assist me in resolution of this matter; either way I'm confident that the Corporate office of Maaco will get this situation mitigated to make it right.


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