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Have been dealing with this issue since September, 2018. I talked to an operator who said a new percolator which had been loud and churning since day 1 would be shipped to me if I cut the cord and and send a picture of proof. Did as instructed and had no satisfaction. Sent multiple emails, called again, was told my pictures didn't go through so I sent again. No response. When I called and left my callback number, but no one called back. My time and my emotional health advises me to let this go. BUT my sense of justice says ignoring customers is not a fair way to conduct business. I have had Hamilton Beach products in past and was happy with longevity. I am now on hold again (24 minutes seems excessive) and hope to get some resolution. A company's reputation is lost gradually with little offenses one at a time. It seems Hamilton Beach is on its way.


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