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I feel it is important to let you know of my experience at your location in downtown Indianapolis this evening, April 26th. I arrived by meyself to watch the NFL Draft and sat at a table in the bar (the location was just about 3/f full). The bartender took my dinner order of 15 wings. Well over an hour later, dinner had not arrived. I hadn't said anything up to that point because I witnessed most of the other tables receiving their orders 30-40 minutes after placing them. I finally called the baretender over and complained and asked for the manager. She confided this slow kitchen service had been going on all week long in the evening. The manager (Aaron Brush) eventually came over. Aaron Brush had no explanation as to why my meal was forgotten (might had been good to go back and ask before shrugging his shoulders at an upset customer). He said it must have been a mix up in the kitchen. I left your location without dinner and upset at being so disrespected.

Seriously, this is an ongoing issue at this location. If the 'manager' doesnt know what is going on in the kitchen and keeping the food going, what good is he\she doing? Aaron had no idea food was coming out slow; he told me as much. What that tells me is that he is not doing his job. Buffalo Wild Wings has one primary job, to provide wings to its customers. You didnt deliver tonight. I wasn't alone, and it wasn't just tonight. Your management isn't able to provide food in a timely manner to your customers (or in this case, at all). What are you going to do about it?


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