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In February of 2017,I went to a Buffalo Wild Wings Restaurant with the intentions of purchasing 40 wings, fries and a soda. It was a near the weekend and I had a taste for some wings, something to snack on while enjoying the movies with my Service Dog. It did not go well, at all! In fact, I was treated with some of the worse, unprofessional and immature behavior I have experienced, as an African American Veteran, at this particular Buffalo Wild Wings Restaurant. They are located on Bechtel Avenue, Springfield, Ohio. The Regional Manager, Thereasa, and a male Manager, both White, were disrespectful and discriminated against me because of my race and my having my service dog with me. I attempted to be pleasant and inform them that the dog was my service animal and not a pet. She continually,cut me off, made insults about common sense should tell me he needed a service vest. When I quoted the ADA Federal Laws and Ohio Revised Code to her, trying to politely, enlighten and educate this poorly trained, uneducated woman and man, she continued with insults, talking over my efforts to let them know they were breaking both State and Federal Laws. I demanded to see her Regional Manager or get their phone number, to file an appropriate complaint. The General Manager, young enough to be my child, sassed me and told me; "I'm not giving you my Regional Managers number!" I told her she was not allowed to refuse a customer the right to speak to her superior. She repeated that she would not give it to me. She told me repeatedly, they would not serve me and to get out of their restaurant or she'd call the City Police Dept. I tried to explain to her that they were crossing a dangerous line by violating my legal rights by refusing to serve me because my service dog did not have a service vest on his back. My dog did have a service harness on his back, but, they were both too ignorant to understand that vest or harness with SERVICE DOG on it, serves the same purpose; to identify the status of the dog. I informed her that she should just go to her office and Google ADA/Service Animals and read the laws, which would state, nearly verbatim, what I told them about the laws protecting the rights of people with disabilities who use service dogs in the public arena. She continued to refuse me service, called her Regional Manager, who supported the General Manager's and the male manager's grave and ignorant mistake. She than decided to make up a lie and said: "Besides, your Service Dog Stinks!" Fortunately, my service dog had just been groomed the day prior to this horrendous discriminatory treatment and harassment; so, I know she was simply being nasty, unprofessional and trying to impress the two friends who were sitting and laughing at the Managers' table when I first entered the restaurant. Both Managers permitted their large thuggish white male friend to run up into my face and threaten me. He lied and identified himself as a Manager at Buffalo Wild Wings and started screaming and verbally assaulting me. Both the General Manager and the other real Manager allowed him to harass, intimidate and threaten my safety and the safety of my Service Dog for 15 minutes. The General Manager gave me a false name, just as her male friend did. Than she called the Police who verified my suspicion that the so called third Manager was not a manager at all. Meanwhile, about five customers entered and were waited on by the Cashier. The Police than violated my legal rights and asked me if I had a vest or documentation. When I tried to inform the Officer he was defending the wrong party and the laws supported my right to be there with my service dog and no documentation or service vests were required of me. The Springfield City Police Officer (Joseph)stated, "If they do not wish to serve you they do not have to serve you. They have the right to tell you to leave! Of course, I complied with the Officers' directive/orders to avoid being arrested under the catch-all arrest charge of Disorderly Conduct. Buffalo Wild Wings in Springfield Ohio on Bechtel Avenue is not fit for consumer patronage. I will personally, boycott this restaurant chain and urge the public who has friends or relatives that need a Service Dog for legal legitimate assistance in the public sector, and those who are disabled with a Service Dog, to seriously consider who you give your dollars to for wings, fries or a fast food experience. I would rather eat a raw dead chicken that was splattered on the highway, than to ever, patronize the ignorant, uneducated, unprofessional, nasty arrogant Buffalo Wild Wings Chain, who discriminate against certain classes of people and allow their friends who are not employees nor customers, assault, intimidate and threaten innocent customers who have a legal right to obtain service and customer courtesy. I do not expect an organization like this to ever even respond to my complaint. It appears from all the complaints I've read about this restaurant organization, they could care less. I can see why they wish to sell their chain for 2.4 billion dollars. Personally, I can't imagine what the CEO of ARBY's is thinking. Arby's has a good reputation, good food, clean employees, with good customer service skills and training. Good luck Arby's! You had better give your decisioin a lot more though, and investigate Buffalo Wilder Wings track record.


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