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Someone please help me with customer service which seems to be a thing of the past with Bosch and Best Buy.
Purchased a stackable 24 inch Bosch Washer/Dryer, $2,600. At Best Buy on Jan. 13! Delivered on 2/5 with dryer defective, would not accept washer w/o workable dryer. Had delivery men put back old stackable. They put a new dryer hose (they didn't hook up and the front panel of the washer was off! Mind you my daughter just had a Newborn' not even 2 weeks ago by Cesarean. Wash alone with a newborn is tremendous and I the grand Mom bought the new Bosch to make her life easier but that has not been the case. Had to get the delivery guys back to properly install the old unit they took out, it makes a horrible racket now!
I've been in the phone to Best Buy for over 4-5 hours different times, called Bosch Corporate but they diverted my call back to Best Buy. They came back 6 days ago with another dryer but neglected to tell us it was the wrong model and didn't even bother calling us, they left a message the night before that they were coming to deliver on Saturday 12-4! As it was going on after 5PM I went down to Best Buy again and spoke to the manger of the dept. he promises he will take care of it but since the dryer is a special preset it comes from NC we can't get it till March 10th, that was yesterday and today is Feb. 13th. 25 days are you kidding me!!! What in the world, they have no problem taking your money, I've called other places and they can install and 2 weeks! This is the worst appliance experience of my life made the mistake of buying a quality item and no one seems to care.


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