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I want to tell someone how fantastic our experience was with Jean, Our old Canon MX870 "died" after several years and we bought another multi-function machine MX492. We could not figure out the wireless setup; so we called customer support. Jean helped us set up the printer and drivers, the fax (he even made sure we would get confirmations when we faxed), and the scanner (helped us setup a folder on our desktop to "receive" our scans, and taught us how to print from our iphone. We will continue to buy Canon products because of their support. Jean was awesome.


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