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I had an incredibly positive experience recently at store number 462 in Carlsbad, CA. Through no fault of Costco, I attempted to return an item that is not "returnable". I did not know that was the case. Christina Josephine and Katelyn Williams quickly took charge, explained the policy, offered to allow my return this one time and did this all with warmth, humor and efficiency. Please extend my thanks to them for their excellent customer service. i have been singing Costco's and their praises since.


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