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I spent an hour on the phone starting with customer service

18003494358. The representative took 38 minutes and repeatedly asked me for my name, the spelling of my name, home phone number, email address, the spelling of my email address, and home address associated with my account as well as my SYWR number which, I informed him that I only had the PIN for. After about the fifth time of him telling me that I wasnt in the system, I asked to speak with a supervisor. He then proceeded to place me on hold about FIVE times, each time returning to ask me the SAME questions. FINALLY, after I had asked NUMEROUS times to speak with a supervisor, he says he was transferring me to a SYWR representative. INSTEAD, I was transferred to home improvement!

After waiting three minutes from someone to pick up at home improvement, I hung up and located the number for SYWR;

1800 991-8708

I explained to the representative that I recieved an email stating that I had $60 in free cash to spend STOREWIDE that expired on 11-7. This email was sent to me on 11-1 following, my email regarding my in store purchses.

Upon arriving at the Nanuet store and waiting on line for twenty minutes to pay for my purchase, I was informed that I only had $25 in points. I had to put several items back because this was NOT in my estimated total! As to NOT hold up the line FURTHER I told the sales representative that I would check my email later.

I was informed by the SYWR that she could not pull up my email from 11-1 and she referred me to Headquarters, 1800-479-6351. where she said they had access. The representative there told me that she had to confirm my statement with the SYWR department. I told her that thats how I recieved the number to speak with her. She NEVER confirmed nor DENIED the fact remaining IF she could access my emails.

In short, I was LIED to, MISLEAD, FILIBUSTED, in the HOPES that I would HANG UP, DISMISSED and

PASSED on to the next representative as to NOT be BOTHERED!

Your representatives lack the ability to speak English. It seems as if I was speaking with someone from another country who REFUSED to let me speak with a supervisor as if One didnt EXIST. . Speaking with them gave me very little confidence about the stabilty and growth of your company. And, the apology letter appears GENERIC with very little to no emphasis to my case,

I've been a customer of this company FAR longer than all of the people that I spoke with have been ALIVE. And if this is the NEW direction of this establishment, I wont be for much longer.


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