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My husband and I arrived at Sacramento airport Dollar Rental around 4:30PM- to pick up the car we reserved on 9/13/17. We were on our way to our baby moon in San Diego the next morning. I'm currently pregnant and only 24 weeks at this time, but I started to have a leakage in my water, so my doctor recommended we go to the hospital ASAP. This was literally right after we received the rental car.

Upon getting to the hospital, we were informed I was in preterm high risk labor, and that I would need to stay in the hospital for the remainder of my pregnancy on bed rest. By the time we were processed through to high risk maternity, we tried contacting the Dollar Rental Sacramento airport location, but it was fairly late in the evening, so we called back first thing the next morning on 9/14/17.

We informed the Dollar Rental employee of my situation, and the doctor even agreed to write a letter from the hospital- but the employee declined the offer multiple times. We informed them my husband would need to return the car right away, and we would gladly pay for one day of rental fees (9/13/17-9/14/17). However, we were shockingly told we were going to be charged a ridiculous $208.19 for one day! This is horrific! Especially since our total weekly rate would have only been $283.29- from 9/13/17-9/18/17.

The Dollar Rental employee didn't seem to care about our situation, or that I was even in the hospital, and charged us $208.19 no matter what!

It's extremely disappointing and horrible customer service and business practices- for your employee and company to charge someone in our unavoidable situation, $208.19 for having a car for one day.

I'm highly disappointed with Dollar Rental and feel your company has made an already traumatic situation even more stressful!


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