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A BMW dealership in Riverside ravaged my vehicle on a recent visit. They broke my inside door handle, my antenna and stole a BMW insignia from one of my wheels. Everything got fixed except the antenna. They asked me to pay for the repair because the antenna was an after market part and not an official BMW antenna. They refused to call me back and customer service representatives (Alex x7682 and Misha x7418) refused to escalate the matter and basically told me to pound sand because there is nothing they can do because the dealer is a franchise of BMW and not a "corporate dealership." This is a true story.I will never buy another BMW or have my car serviced by BMW as long as I walk this planet. I will spend the rest of my life down talking the company to everyone I meet. By the way, I was a service department consultant for 20 years. I know what is good service and what is not good service. BMW provides lousy service and they will never have my trust or business again. I urge all of you to dump this company and not patronize them in any way.


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