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I purchased a 42" Smart TV two months ago. TV won't turn on. Contacted Customer Service and was told it was probably a defect but I need to send pictures and my receipt back at my expense. Totally unacceptable. Why should I have to pay for their mistake? The rep told me it is in the warranty. I am livid. NEVER buying a Westinghouse product again. I am still pursuing this and am a not sure how a legitimate company cannot be accountable for their mistakes.


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