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I hope Donald Trump gets to do something about all the American companies who are outsourcing their customer service to foreign countries. I'm really tired of trying to deal with the language barriers created because apparently the companies want to save money. A few examples besides the Post that I have dealt with (frustrataingly) are Verizon and Dell. Not only is the language a problem but forget asking for a supervisor when you have an issue that can be resolved with a "black and white" answer. Sometimes customers have "gray" issues that require a bit more than robotic answers.

I called today to say (my subscription is seven days a week) that I received the Wall Street Journal rather the Post. I asked for a credit and expressed my dismay. I'm assuming the credit is being taken care of. At the same time I had another issue and asked for a supervisor since I knew that would be necessary to get the attention it needed. Forget that, after being put on hold for an extended period, I hung up. I then called all the numbers list in the Post having to do with delivery, circulation, etc. and wasn't able to get someone to talk to.

The issue to which I'm referring regards the advertising packet I receive once a week in my Saturday paper. For some time, I have been getting fewer and fewer ads that I had gotten in the past. The supplement is extremely important to my paying for a subscription to the Post and I'm trying to get to someone to request that they investigate why I'm receiving a packet that does not include all area ads. FYI I know I'm not receiving all the ads because a week ago one of the drugstore ads was missing. For that reason I called the Post last week asking them to make sure I would get them in the future. I was told a message would be sent to my carrier. This week I got the packet with both CVS and Riteaid ads missing. I also haven't been getting Walgreens as I had in the past. It was in talking to a friend of mine who lives two blocks from me (in the same zip code)and who doesn't even subscribe to the Post that I discovered a problem. She showed me the packet delivered to her door every week in the same sealed plastic covering that mine comes in and lo and behold her contained all the ads I've been missing as well as other ad I expect maybe I should be getting and haven't been. To me it is not the delivery person who would be the one concerned (yet that's who the customer service person insisted would be advised). I tried to make it clear that i didn't feel it was a delivery issue but that it appeared to me the person concerned would be the person or persons at the Post who oversee the advertising that is included in the weekly packets, i.e., who deals with the folks at the source (who prepare the packets). Unfortunately, my attempts to get my point across was a fruitless.

Hopefully, my comments will get to someone at the Post who can address the issue so I begin to feel more confident that I'm getting all of the advertising I should. It's one of the reasons I subscribe to the Post (and also for the Wednesday food ads). This has been a most frustrating experience for me. I don't feel it should be that difficult to have people working in customer service who can handle "gray" issues instead of just performing as robots in dealing with customer concerns (and also who aren't able to communicate properly with the Post's customers because of language).

Thank you for taking time to read my comments.


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