Flag Dodge Customer Service Review

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February 4, 2017

To whom it may concern,
I purchased a 2016 Dodge Ram 2500 from Steven Wade in St. George in August 2016. As a consumer I felt like after the whole truck purchase I was taken for a ride. After it was over with I realized that the trust I put into the sales man and the Steven Wade Dealer ship was extremely misguided. I have been in used car lots that have taken care of me better that this dealership. I need a truck that I could rely on to pull a 5th wheel trailer. I had a good truck that I had taken very well including having records of the maintenance and repairs that had been done t the truck it was a Dodge Ram 2500 2004. It had done me a good job so I felt that I wanted another dodge truck.
Now I expect a dealership needs to make money on a perchance of one of their vehicles, but they also have a obligation to take care of their customer also.
I bought a truck from them and later found out they had undercut the value to my trade in over 5000.00 dollars. Instead of giving me a fair trade for my truck. Next they jacked up the price for the new truck above the normal rate for the suggested price.
The dealer ship was going to put my hitch in the new truck. When I got there they told me that they could not do it and I would have to buy a new hitch. Feeling I had no choice I bought a new hitch and I had my trailer just outside there lot. The hitch they put in was the wrong one for my trailer and truck. I got about 100 miles away and had the trailer hit the back window and damage the truck. When I got back they told me I needed a slider hitch and I said ok. After putting it in they told me that they could not take back the main part of the other new hitch and I would have to pay for that also now that I had they slider hitch in my truck.
I wasn't very happy about the whole thing as you could understand.
Then I was told they could get my truck fixed. So I said to get it done. But later found out I would have to pay for it. I got my insurance involved and wanted it done right. I was told by the dealership I would be able to get a rental vehicle until they got the truck repaired. They were going to take care of the rental at no cost to me. They took me to the enterprise rental lot and was told that Steven Wade had called and them they would be taking care of the bill for the rental. I did not get my truck back for another week from when they told me that I would be getting the new truck back. They lied again.
After I brought the rental vehicle back I thought it was done. I got my truck back and was resolved to go on with this truck. Well about a month later I get a call from Enterprise rental car they Steven Wade called and would not be paying for the rental. I called Steven Wade and talked to the sales manger Tyler and he assured me that it was a mistake and he would get it paid. 2 weeks later I find that Enterprise has billed me for the rental. I called and found that Enterprise was told that Steven Wade would not pay the bill and that the customer had been notified. I was very upset. This time I went down to St. George from Beaver Utah where I am from and talked to management. There again I was told by Tyler and his mangers that it would be taken care of and I would not need to do anything more.

A couple of weeks later and nothing had been done. I called Steven Wade and spoke to Tyler and he referred me to a payment secretary. She told me that she was working getting the payment to Enterprise. I called Enterprise Rental again to follow up a week later and found that nothing had been done. I was going on to 2 .5 months now with no payment. I was referred me to Enterprise rental cars main office financial secretary Alta in the Salt Lake office. She helped me contact Steven Wade dealership and with some persistence got it paid.
I was told that this truck should get around 18 miles per gallon. At the time I was fine with that because my older truck was getting that. I was lied to again, Later I found that this truck may get 13 mile to the gallon if I am lucky. Not at all the 18 I was told.
If this was customer service I guess I don't know what that is. I have would in several businesses where customers are first and know how to treat paying customers and not taken them for all their worth and then hit them again. I was called by Steven Wades Customer service department and I was in the middle of all this but was afraid to tell them much due to the mess I was in with the dealership and didn't know if I was going to get what I needed taken care of . I feel this dealership is there to screw the public. I paid way to much for their service and got way less than what I needed from them.

I would like to return this truck and be treated better on the truck. I was lied and taken. And I don't feel that is what Dodge is trying to do with their customers.

Thank You

Scott Fails
Beaver Utah, 84713


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