Flag Citi Mortgage Customer Service Review

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I have been working with homeowner "support" specialist" Tony Williams and Short Sale "negotiator" Steven Schierbecker to stop a foreclosure through a short sale.

I submitted my request in mid December and did not hear anything until second week of January. At that time Mr. Williams sent an email asking me to call. I called and was told the office was closed. I called back the next day and was told I needed to schedule a time for him to call as he was unavailable. I received no call at the time it was scheduled. I sent emails asking for the info he had wanted to discuss. When we finally spoke, he didn't know why I was calling. When I had questions he raised his voice as though I were stupid, called me "Miss Cynthia" and was very demeaning. When I asked for help, he basically told me it was too late, the negotiator had closed my application because there was "no valid offer". He said "good luck" sarcastically,

I have been trying to reach Steven Schierbecker via email and phone. His voicemail box is full so no message can be left. I'm waiting for a response to my email. My house is scheduled for auction TOMORROW (1/24/17) but these jokers waited until 1/19/17 to tell me I didn't have what was needed for the short sale to be considered... at least that's what Tony said...

My feeling is that the auction should be postponed until this can be addressed.


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