Flag Enterprise Rent-A-Car Customer Service Review

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My name is Elizabeth Shor
I took an $80 cab ride to the Sandy Springs Enterprise. It was dark and cold. The gentleman working was rude and in a hurry to close for the night as I got stuck in traffic and arrived at 5:58 p.m.. I called several times to give an E.T.A.. When I arrived the man was rude. He told me that I had a debit card and he could not rent to me though I reserved the car online with a debit card. He said because I intended to drop the car at another location which is why I reserved w Enterprise because they had a location near my home in Franklin NC.

Your rental associate told me to wrap it up as he was closing. He rushed my husband and I outside, locked the door, and turned off the outside light. I banged on the door. I agreed to return the rental to that location. I was 2 1/2 hours from home.

I had been traveling for 3 weeks. I rented a car w dollar rent a car and drove around Nevada, Arizona, and California. It was a smooth experience.

The associate was inside ignoring me at the door as I told him that I wasn't going away. When I agreed to return the car he said thathe could not rent to me as I held an out of state license. Isn't that what your franchise does? Rent to people who are away from home? He closed the door and locked up.

I suffer from asthma. I walked a mile uphill and found a resteraunt to catch my breath. Your associate did nothing to help. Did not offer a solution. I was in a strange town an hour away from the airport far away from home. I was locked out. Treated poorly. Left sitting on my luggage in the parking g lot w the lights out. He didn't say stay inside until we can get a cab. Information for the train station or nearby hotel. Nothing!

Common human decency. No compassion for a weary traveler.

Is this the face that Enterprise wants to show the general public? I travel constantly. I require rentals wherever I travel. I require a rental to get to and from the airport. There is an Enterprise close to my home but I am furious and refuse to be treated so poorly. Discarded so easily. I will tell my story to everyone I meet, know,or or contact in social media for which I have friends and family throughout the United States.

The whole last minute scramble was a terrible way to end my visit to my Marine son stationed at Camp Pendleton!


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