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On Nov. 21 I placed an order at Ashley Homestore 2671 NW Federal Hwy. Stuart, Fl. 34994 for 4 bar stools Invoice # 425039/35 with the agreement the stools would be available for pick up the next day 11/22/16.
However on 11/22/16 I was told they did not ship and wouldn't be available until 11/29/16.
Having waited another week I was then told by Jerry Sauber the stools were never reordered... He said someone dropped the ball and wanted to ship the chairs directly to my home. Yet another wait with delivery set for 12/4/16. On 12/4/16 I received a phone call confirming delivery between the hours of 12:30 & 3:30 pm.
Having arrived home at noon I received a voice message saying the driver arrived early at 11:00 am. Once again... NO DELIVERY!
As if this wasn't frustrating and disappointing enough I phoned the Stuart, Fl. Store and spoke to Lisa Bienz, who identified herself as store manager. Lisa was rude and argumentative and insisted it is the customer's responsibility to be home the entire day not just the 3 hour window time given! Whatever happened to the responsibility of Customer Satisfaction?
Having already been disappointed by poor customer service?
It is my opinion that Ashley dropped the ball multiple times in my situation . All I wanted was 4 bar stools that as of yet have still not arrived at my home.
Sincerely, Maryann Muskett
Sent from my iPhone


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