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Runs - Don't walk away from Whirlpool/Matag Appliances....here's why

My 2 year old stainless steel Whirlpool Dishwasher recently stopped working. I paid $68 for a service tech to tell me that the problem was a "design defect" associated with moisture infusion into the control panel ribbon cable - a problem he sees frequently with the Whirlpool machines. He went on to say he it was a 10 minute fix and would only cost $275 You can imagine my dismay! I decided to call Customer Service. After more than 1 hour holding "for the next available representative", I was told there was nothing she could do as the machine was out of warranty. I pointed out that this was a design flaw, known to Matag and subject of a class action suit in California. She agreed to send a new control panel (at no charge) to a factory trained tech for installation if I would be willing to pay for the service call. I asked what the service call would be. Her reply was between $75 and $100. I was still very unhappy with this customer service experience, but agreed to have the "factory" tech come installed the board. Five days later, the tech shows up. Sure enough, he confirms the finding of the previous repairman. He looks at me an says, "For $250 I can have you fixed up in 15 minutes". I could not believe my ears. I recounted my conversation with Customer Service regarding the free board and nominal service call charge. He said he didn't know anything about that and Whirlpool obviously didn't have his labor rates. Needless to say, I asked the guy to leave immediately. I then went to a local appliance parts store, purchased the board for $168 and installed it myself in less than 10 minutes. Based on this experience, I have come to the conclusion that the brand name Whirlpool/Matag means absolutely nothing. Their products are unreliable and their customer service STINKS. Never again will I purchase one of their products


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