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Terrible customer service ---- BAIT and SWTICH tactics. We made a reservation online to rent a vehicle for one week as we needed a 4=wheel drive (or all wheel drive) for a trip to the mountains. Received our confirmation number and drove to the Oakland Airport to pickup our vehicle. When we arrived, the agent stated they did not have any left in the mid-size which we reserved. Instead, they had a full-size for $200 more.

We went to another company at the airport to rent our vehicle, but VERY VERY disappointed at not honoring their reservation.


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