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You lost a $3500 sale today.



Sears promised to deliver a LG washer and dryer today - 15 November. Purchase and delivery was arranged two weeks ago. Texts from Sears arrived yesterday and today confirming delivery between 3 & 5 PM. I call delivery customer service and they tell the items will not arrive until 5 December. I then receive an automated phone call at 5pm telling me the same bad news. I go to the store and the sales rep stated the system is not reliable when it comes to LG and Samsung units.



My name is Gregory Stroh. The transactions took place at the Sears in the Dulles (VA) Town Center.


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