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November 10th 2016 is my adult daughter's birthday she turned 29 years old so my husband and I decided to surprise her by renting a car for her so that she could attend a special event on November 11th on November 11th 2016 I reserve the car for a ad I have seen online professing a $9.99 weekend rental special we were very excited to reserve this for her Please reference our confirmation number at 181-663-4051 when I showed up at the Enterprise location 766 Settlers Landing Road Hampton Virginia the Enterprise Manager informed us that they cannot honor my reservation stated that they did not have anymore quote 'weekend special" cars and that they could not honor the confirmation that was given to me when I called back the facility that I spoke with who had reserved the car 181-663-4051. Can you help us obtain or will you honor the weekend special with the confirmation confirmation number above the Integrity of Enterprise car rental is lost with me if my daughter's weekend is ruined because of a lie from your Enterprise representative please call me. If you truly care about your customers a resolution is in order and this confirmation should be honored. NOTE if anyone else has had this problem please inform Enterprise regional manager this is wrong. I can be reached Please for God sakes respond. My daughter is very devastated in that her plans to be with her friends were ruined. This birthday will never be forgotten by her or by us because Enterprise lied. Mrs. Jones.


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