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I purchased a Samsung microwave, which quit heating. After three visits from repair services, the heating problem was repaired, but the door failed causing the unit to start even though I didn't want it to. After 8 calls to CSR, three canceled exchange tickets, and no success in speaking to anyone but the initial 800 number level of help, I called the manager of the store where I purchased the microwave and was allowed to return it for a different brand. Samsung is abysmal in its customer relations.


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