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Samsung's customer support on the equipment sales is the worst I have ever seem. My range stopped working less than 30 days after it was purchased. After calling Samsung and getting a ticket repair number, I had to call and get in touch with the repair company to set up the repairs. For this call I was on hold for 47 minutes. After I found out how long it would take, I called customer service and spoke to a supervisor, he stated he would call the repair company , he was on hold for a long time and I could not stay on the line after 30 minutes. Again, no help, just sorry. It took 21 days to get a technician out too look and the range only to learn that it will take two (2) or more weeks to get the parts and return. Everyone tells how sorry they are but this does not help you get a meal cooked. I don't ever see me purchasing another Samsung product, really wish I had not made this mistake. I am now waiting on a call from Customer service, not very optimistic I will get any help.


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