Flag Ford Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Angry Ford Vehicle owner,
10/19/16
My power steering goes out each year, displaying on my dashboard to "service advancetrac" and service power steering. I have been having this issue for 3 years now. It is very difficult to turn the steering wheel. The first time this issue occurred, I paid Metro ford ( located on 6455 S Western which is where I take my vehicle for service), five hundred dollars to repair my vehicle.
The second time this happened, I bought the car back, I was told this time the problem is much more severe and I will have to have my entire power steering unit replaced, which could cost between $2,000 - $3,000. I could not afford it. I drove around an entire year with a dysfunctional steering wheel. I received a letter in the mail stating to bring my vehicle in for a inspection, so I did. The inspection was complete and I was told, they also had reset the car (which solved the power steering issue).
This is now the third time this is happening, I called in and made an appointment to bring my vehile in for a resetting and also explained the situation. The rep I spoke with was very understanding and booked my appointment. When the car arrived I waited, they never got a chance to get to my vehicle that day so I was told come in the next day. I bought the car again, just to be they could look at it on that practicular they so me now made another appointment for sure this time. I had to explain the issue of power steering problem. I am being told again the problem is much more severe and I will have to have my entire power steering unit replaced, which could cost between $2k - $3k all over again. I explained this is a ongoing issue to several reps in the service department. They never attempted to reset the car, they were dismissve of my situation, and just keep insisting I pay $2K-$3k. Please accuse any typos or run on sentences. I am frustrated as I type this. Sorry!!!
I have been told by a rep. there, they do not reset vehicles there, but I have documents stating that the vehicle was reset. The reps continue to dish out prices reassuring me my power steering unit needs to be replaced, but when I ask did anyone attempt to reset the car, I was told NO, I am so frustrated I have to keep dealing with this , let alone have to deal with a dishonest company, trying squeeze more and more money out of me each yearr. Its unfortunate, I loved Ford cars until now.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video