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I received a call on Sunday from an old friend who was in desperate need of some money for a room for the night and food. This person was standing on the street, had been sleeping outside for four days and had not eaten. He told me that I could send the money quickly, without leaving my home, using MoneyGram. It was my husband's birthday, we had family at our home, etc., however, I stopped and went through the process to send the money. All the information was entered correctly, my credit card information and I answered many personal questions. (I was quite surprised at some of the questions and wonder where in the world they get this information about you and your family). I quickly received an e-mail stating there was some kind of security issue and I would have to go to a store to handle the transaction. I called and spoke with a representative and then their supposed supervisor and was told, over and over again, that "my account" was closed and they could not give me any information. I kind of lost it because if there was some issue, which there was absolutely no reason there should have been, why wasn't there someone who could tell me what it was. I called back and spoke with two additional people (all very polite, but some difficult to understand, and all they could do was give me the same old line like a robot). I asked if they could give me the name or number where I could contact someone by phone or e-mail to try to find out why the transaction was denied, but they said there was nothing they could tell me. Talk about angry! I had to leave home and go to my nearest Walmart to send the money since the person had walked four miles to their Walmart to get the money. I did not send it through MoneyGram when I got there. Why would I after I received such terrible service. Don't bother using them. More trouble than it is worth!


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