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So disappointed and frustrated. This has been the worst travel experience ever. Your staff has been misleading and rude. Our first flight was late arriving in Chicago causing us to miss our next flight. They said since we were late due to weather out want their fault and gave us a hotel discount. That's crap. Had there been a competent informed representative waiting, with the wheel chair we requested, we would have made our flight. So, we finally made it to New Jersey and now we've been sitting, yet again..delayed..again. we've lost money, time and any faith in your horrible airline. Won't be flying with you again...providing I ever get home from this nightmare. There's stop much more top this fiasco but you get the idea. NOT HAPPY


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