Flag Dollar Rent A Car Customer Service Review

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I reserved a Dollar Rent a Car to be picked up at the Tampa airport at 4:00 p.m. on Saturday, Sept. 3 and return it to the same location on Tuesday, Sept. 6, 2016. My reservation After standing in the Dollar rent a car line for well over 45 minutes I finally made it to the Dollar counter and after giving the Dollar employee my information to rent a car she informed me that they had no cars available and I would have to wait until a customer returned their Dollar rent a car. Did not realize until then that all the people in front of me were also now in line waiting for Dollar customers to return their Dollar rent a car. She said my wait could be between 30 minutes to 1:30 depending on when cars start coming back. Meanwhile, the line behind me at the Dollar Rent a Car was growing and would soon find out their wait had just begun. I noticed not one other Dollar rent a car competitor had a line of people looking to rent a car from them. In fact, none of them had a single person in line and as I found out later none of them had a car available to rent. Obviously, they were able to contact anyone that may have had reservations for a car due to the recent weather problems to make sure they did not have their customers frustrated as many Dollar patrons were on this Saturday afternoon. Meanwhile, since I was already going to be late for the wedding I came to St. Petersburg via Tampa airport to attend, I decided to call a friend in St. Pete to have him leave the wedding and pick me up at the Tampa Airport. My wife and I were planning to stay in the Tampa area until Tuesday, but since we did not have the rent a car from Dollar to use while in the area we decided it would be best to just cut our trip short and go back home on Sunday rather than our original plan departure date of Tuesday, Sept. 6, 2016.


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