Flag Samsung Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Warning do NOT purchase from Samsung. Customer Service is designed to block client feedback.

We have a High Efficiency Washing Machine but due to allergies my wife prefers standard detergent. When we raised the issue that Samsung does not expressly advise against use of standard detergents and tried to interpret page 25's comments about cleaning efficiency as an argument to void service, Samsung despite repeated requests to get this in writing and to talk to the legal department about the wording was blocked. Indeed escalation of the complaint leads to "accidental" termination of phone calls. It is virtually impossible to share information. Lest the reader think that I was irate or rude, the answer is no. I have other Samsung devices in my home and I can promise the reader that when they fail, they will NOT be replaced by Samsung products because of the structure of the company's failure to communicate effectively with clients.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video