Flag Bernina Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Readingerconnie
Jul 25, 7:50 PM CDT

My name is Connie Readinger and I have been machine quilting for 21 years. I have been a member of the Berks Quilters Guild for 17 years. I started with a Viking, then went to a Pfaff 1471, then a Pfaff 7570 which I still have, then a Jeaome which I traded for a Bernina 750 in Feb 2013. I was then offered an upgrade at Hinkletown Sewing Center to a Bernina
Model 770 SS 77060603236 in Aug of 2015.

I've had nothing but trouble with the 770QE in free motion quilting! The bobbin thread forms a bird's-nest cutting the bobbin thread and jamming the machine. And it does this a lot, although once is too often. I had it back to the dealer 5 times which is 30 miles, taking 35 minutes one way. They did adjustments, tried to replicate the problem, had me attempt to replicate the problem which I did but they said it was just tensions. They were very very cooperative and even gave me a brand new machine. Much to my displeasure the new machine does the very same thing. A local dealer even offered to take a look at it for me. Again, I wasn't able to replicate the specific problem for them but they watched my technique as did the people at Hinkletown Sewing Center and could not point out any glaring mistakes I was making. The fact that I can't replicate the problem at the dealer is really frustrating for me. After all I had no trouble quilting with the 750 and I quilt a lot.

I have changed quilting techniques as suggested by the dealer, by online experts who use the same machine, and through trail and error. I've changed to foot 44C, and also changed needles and thread many times and still am unable to resolve this issue and it really frustrates me to the point if nothing can be done for me I will take the loss and sell the machine! This has been a horrible experience and I'm at my wits end. Of course I won't be ever buying another Bernina!
My first question are: Do you have other machines doing this?
Is there a way to fix it?
If it's my technique, which I doubt, what can I do different?

I sent this back in July as you can see and have heard nothing back and it's almost a month.
I am very disappointed in the customer service from Bernina. I am also very
frustrated with this machine which continues to bind up and jam my thread. Since I can't get any answers maybe you can please authorize the dealer to refund my full purchase price as soon as possible.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video