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I have my first experience with Toyota roadside assistance and it was a nightmare. I waited nearly 2 hrs long til the tow truck come. When they estimate about 1 hr for arrived. They keep telling me they are on the way about 4 time after the estimated time was giving to me. The sad thing is I already paid for the service as they requested to be pay first then they will process to get the dispatch out there. I specifically said I have to get to the dealer and drop before they close. When the tow truck come I didn't even get apology for being late or even any concern from the driver. My 2014 sienna van have so many problem I couldn't listed them all. I been a real good loyal customer with multi cars with Toyota and referral so many family to buy from Toyota. So much for being a loyal customer because they charge me $120.00 just to check out my 2014 van which is less than 3 yrs only and there already so many issue and bad roadside assistance. All together out of pocket I paid $203.00 just have it tow and replace a fuse. It feel like who care if you a loyal customer or not. There service have me really thinking never and never again I or family or friends to buy a Toyota again after this horrible experience I went throught. I feel very that they are very dishonest and mistreated a very loyal customer. So people I highly suggested carefully buying a Toyota.


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