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I've been a loyal toyota customer for many years with different Toyota vehicles and I presently own three Toyota�¢â?¬â?¢s. I purchased my Highlander in 2011 at McGee of Hanover, MA. with an extended warrantee.. First of all I am very satisfied with my 2011 Highlander except for one annoying problem that I've been dealing with for four years. Just after a year of ownership I had a problem with the rear lift door. I wasn't very happy with the problem happening on a brand new vehicle but realize things do happen. McGee service department took care of the problem and reassured me should anything go wrong with the door that it would be on there service file and they would take care of it. I was told the bolts that hold the lift door in place were to small which caused to door to go off track. Which is the purpose of this complaint.



Shortly after I purchased the Highlander I moved to Florida and I come back to Massachusetts each summer. I have the vehicle serviced twice a year by Toyota service once at McGee in MA. and once at Venice Toyota in FL.. I take very good care of all my vehicles.



After the first year of ownership and the rear hatch being fixed every time I took it in for service I complained about the rear hatch door squeaking when opening and closing to both dealers. A month or so after it being serviced the squeaking would come back. Before I left Florida this June I had it serviced again at Venice Toyota and the squeak came back, I then took it to another mechanic and he told me Toyota only sprayed the piston for a quick fix but the piston was bad. I think thats all either dealership ever did. I decided to take it back to MGee in MA. where I purchased the vehicle not realizing that my extended warranty had just ran out. When I returned to McGee in July of this year and explained the problem to them I was told there was nothing they could or would do even knowing the rear door hatch had a problem. This is not the way Toyota should treat a loyal customer after spending over $40,000 on a vehicle.







Vehicle information:



Make 2011 Toyota Highlander Limited







Portfolio Plan B 5yrs. - 75,000 miles



Current Milage 79,000 miles







Contact Info. Joseph Cafano\


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