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my parents had a tech out to repair a freezer, when the tech came out he immediately said the gasket is the reason why ice in the freezer was melting he put on a new gasket a day later the gasket didn't seal tech came back out and resealed the gasket and told my parents not to open the door for at least 24hours, my mom went to get food out about 3 days later and the freezer had completed defrosted, they were charged $284.49...tech came back out at which time he advised that the freezer was gone out (20yr freezer) I had to fight with GE to reimburse the $284.49 and they only want to compensate $100 for loss of food, but if the tech had investigate on the 1st visit the food in the freezer could have been removed....I spoke with a manager Aisha and when I asked for her boss she stated no other managers were available. I asked to be given the phn number for the corporate office and nobody seems to know it. and trying to find a phone number for complaints has proven to almost be impossible..i am going to report this to the better business bureau


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