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I waited patiently for 3 weeks but I really can't live without a fridge for 3 weeks, so I decided to write this.

I bought a Hitachi refrigerator (R-V490P3M, 451L) for only 7 months and then the fridge stopped working on 7/7/16. I called the sales person and he promised to lodge a complaint for me so that they would send a technician to check on the problem since it is still under warranty. On 12/2/16, a technician came to replace some parts but found that the main problem was the compressor. Thus, he told me that another person who is in charge of the compressor will come to repair it.

Patiently waited for a week, there was still no call. Thus I gave the sales person a call. He promised he will look into it but he told me that if it's the problem with the compressor, the company will change only once though it is stated that it's a 10-year warranty. I was utterly appalled and speechless. I thought Hitachi equals good quality. How could they guarantee that the compressor that they are going to change would last for 10 years???

I am really not satisfied with the product and the service they are rendering. I really hope your company will write to me since you asked for the email address. Thank you.


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