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My name is John Manna. Date: July 6, 2016, My wife and I had a confirmation number for a prepaid vehicle, to be picked up in Philadelphia. Our flights from Atlanta and West Palm Beach were delayed due to weather. I first called Dollar Rent A Car customer service from West Palm, on July 6 am, to inform we would be delayed and wanted to make certain our rental agreement would be ok. I was told everything is ok. I then called again from Atlanta, approximately 7:30 pm, and explained that we would arrive 4:30 am July 7, due to continued weather delays. I was told once again, everything is ok. Upon arrival, at Philly airport, 4:00 am, July 7, we called the Dollar shuttle, it di not arrive until 5:00 am, finally, when we reached the customer service counter, we were told that our confirmation has expired. I explained that I called twice today. The supervisor said, sorry, nothing I can do about it. He would not honor our prepaid $208.74 confirmation. Instead, he said we are now walk ins and would have to pay over $500 for a new rental agreement. We are 65 years old and got treated like crap. Tired and weary, we had no choice, at 5:30 am in the morning to take the car and go. My wife and I feel Dollar owes us an apology and a refund of the difference of the original confirmation. The staff at Philadelphia did not care nor did they wish to make it right. Common sense sometimes goes a long way. My phone number We wish to hear from someone who can make this happen. We would like a refund please. Respectfully, John Manna


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