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My feed back from Tmobile customer service is horrible. Everyone tells you different things and always passing the bucket so they can get rid of you. We traded our phones from different company got $216 credit per phones toward each new Iphones. Per Robert manager at the store, he's no longer there, we can do an upgrade on our jump on demand and still get our $12 per month credit. My son upgraded to iPhone 6s plus at the launch date, he's receiving his credits even got an additional credit. I decided to upgrade also in November. Its been hell to get my credits that is owe to me because of the phone I traded when I opened account. Everyone even managers tells you different things to get you of the phones and they never call back. Do you not do training so everyone is on the same page? Its such a terrible experience its pathetic. Customers feedback is the best or worst advertising


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