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I just had one of the best customer service experiences with Progressive that I've had with any company in my life. I went to the DMV this morning to simply update the address on my license, and they told me my license had been suspended for over 8 years! After spending 5 hours there (isn't the DMV fun?) and on the phone with my insurance company, it turns out the state thought I had an SR22 with Progressive on an old policy and they therefore had suspended my license. Even though I haven't been a customer of Progressive since 2006, two representatives waited with my on the phone line until my next turn at the DMv window. I then simply handed the phone to the DMV employee and the people from Progressive explained the situation, faxed in some paperwork while I sat there, and then waited on the line until the DMv said everything was cleared up. I will switch back to Progressive when my current contract expires!


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