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On 4/12 /16 I purchased 2016 Toyota RAV4. At the time of settlement, I noticed an error in the title application. The error was brought to the attention of the sale advisor and sales manager at the time. Both advised the matter would be corrected prior to the title application being forwarded to the appropriate county agency. I telephoned both the sales advisor and sales manager the following morning, wherein both advised the error has been corrected. Upon receiving the motor vehicle title it was noticed that the error had not, in fact, been corrected. On 4/29/16 I telephoned the Nalley Toyota, Roswell, GA sales manager where the vehicle was purchased, who advised that I should get the title amended and that Nalley Toyota would reimburse me for the expense. I have, in fact, had the title amended and called the Nelly Toyota general manager and left a voicemail message for a return call. The call has not been returned to date. It is unfortunate that the quality of the Toyota dealership does not meet the quality of the Toyota product. I have been a loyal Toyota and Lexus purchaser for years as has my immediate and extended family. I fully realize that my continued Toyota support or lack thereof will not have any impact on Toyotas bottom line nor will my lack of recommending Nalley Totota to anyone within my limited sphere of influence affect their bottom line. A simple computer keystroke could have rectified and error made by Nelly Toyota personnel. However, it required my spending valuable time and expense to rectify a error that could've been done by the dealership with little effort.


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