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Re: Order # 191336374 I ordered tickets for a baseball game while we are on vacation in New York in January. I mistakenly opted for package delivery instead of electronic. I received email notification that the tickets would be delivered to me by May 20, which is the day that we fly to New York. In late March, I chatted with Chynalinn B on 3/24 and the only option that she was able to provide was to have the tickets mailed to the hotel in NYC so that they would arrive the same day we check-in. On 4/12, I received email confirmation that my tickets had already been sent to the hotel five weeks in advance of our arrival! I chatted with Anique to request the the tickets be re-routed to my home. She indicated that I would have a $20 charge to re-route. I disagreed with the charge since it was Stub Hub's error to mail the tickets 5 weeks early and these could have been shipped to my home if Chynnalin B had confirmed that the tickets would not be sent until 5/20. She was checking with a special team and as I waited several minutes for a reply, the chat session ended. I started the chat again with Caitlin T. She was able to confirm that the tickets would be sent to my home with no additional charges. The tickets arrived yesterday - thank you to all that made this happen for me!

I just want to commend Chynnalin B, Anique and Caitlin T. for their professionalism and assistance with this issue. All of them were very pleasant to converse with and all were working diligently to satisfy me. This confirms to me that Stub Hub values their customers and works to exceed expectations. I will continue to choose Stub Hub for all of future purchases.

Judi Coppock


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