Flag Buy.com Customer Service Review

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All of these horrid reviews are absolutely true. The customer service is terrible. Expect many transfers between departments. Also, expect them to straight up lie to you to settle you down.

They apparently made a mistake in their listing of a laptop, and sent me an email 5 days after it was supposed to be shipped, that the transaction had to be canceled due to a mistake on their part. After spending over a half hour on the phone, and six transfers, I finally got to speak with a supervisor who informed me that they would ship the item the next day. I called back the next day to confirm because I had a bad feeling...and I was right. They told me again that the item was canceled, and there was no way for it to be fulfilled.

I'm going over to newegg.com.

DON'T DO BUSINESS WITH BUY.COM!!!!!


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