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I am having a Horrible experience trying to get my new truck set up in the GM On-Star.com system On-Star.com system will not allow me to use my email address stating that the user name was already taken.



I called OnStar for help ââ?¬â?? I spent about 20 minutes with the first representative, but she had to transfer me to the technical team for better support. I was courteous and provided my cell phone number and it linked to your GM system. First I was told that my email account was linked to my wifeââ?¬â?¢s account and we would need to link both accounts together. Then I was later told that my email was not linked to her Cadillac, but it would take 3 to 5 business days to update the On-Star system !! Wow your agent was Rude and Curt with me on the phone. It is very disappointing that something simple like linking my email or creating a new On-Star account should be so difficult. I told her that 3 to 5 days was not acceptable and asked her to fix the problem with my account lof-in. She refused stating again that it would take 3 to 5 days. I asked if we could elevate the problem and asked to talk to a supervisor. Then she hung-up on me ! Please check your records and phone recording to verify. I needed help with my new GMC and this is the Courteous service that I did not get. I suggest that you send her to charm school and learn how to talk to customers that need help.



This is a new 60k truck that I cannot get OnStar support - or even get it registered in your system. That is amazing, I also have a Ford King Ranch and wonder if we should have purchased another Ford? Please help me to access the GM On-Star System.com web site with my email address and information listed below. Should be easy enough to provide a Log-In request.


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