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On 04/04/2016, I went to the Macon, Georgia bus terminal to purchase a ticket to leave for Detroit, Michigan at 2:00pm on 04/05/2016-Gate #2. When I arrived at the station at 1:00pm on 04/05/2016 to check my luggage and wait for my bus, I was told that my ticket was dated for me to leave on 04/07/2016 at 2:00pm. I explained to the clerk, who claimed he was the manager,that the employee who sold me the ticket had made an error on the date. He told me that I would have to pay $20 to change the ticket because he wasn't going to take my complaint into consideration because he was not there and the employee would have to be there to verify the mistake before the company assumes the responsibility for the error. I was also informed that there were no seats available for the 2:00 bus and would have to take the bus arriving at 8:00pm. I was very upset with this error because I have to attend a funeral for a family member in Detroit and had I known there were no seats available, I would have scheduled an earlier departure. The "manager" was very rude and inconsiderate of the distraught I was experiencing from their error!!! I still had to pay $20 for another ticket!! When I asked if I could leave my checked-in luggage until I arrive at 8pm, I was told it was a charge of $5.00 to watch unattended luggage!! I have traveled on Greyhound for many years and have never been treated so rudely!!!! I had to borrow the $20 to ensure a ticket to get home. I think I may try to fly home for now on. I do not like to be made to feel that I have no choice in the way I should be treated or the way the that I want to travel!!! The manager made me feel that I was lying about the error and it cost me!!! I don't know the "manager"s name, but he was a rude, black man.


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