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I got a new credit card and used it to renew my membership. My bank phoned me to ask about the transaction being ligitimate and not fraud. I told them it was, and the payment was processed on 27th February 2015. Then last week (a month later), I was locked out of the game (Blade and Soul). When I tried to fund out why, I was told that there was a charge-back (WHICH THERE WAS NOT) and that my account is permanently closed and 'no correspondence will be entered into'. I asked for a refund and was told 'my account is 'permanently closed', no reference to my refund request. I have tried to emailAND phone to no avail, nobody is interested. I beieve that NCSoft are thieves as they took my money for the year's subscription (converted to ZAR ON MY CREDIT CARD STATEMNT is R2007.53 - A LOT OF MONEY ) and then proceeded to close my account. I am furious at the lack of engaging with me. THIEVES, TAKEN MY MONEY AND THEN CLOSED MY ACCOUNT.


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