Flag Ally Bank Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Worst customer service. Things related to Family Trust must be handled manually, the online system can not handle them. Wasted over 1/2 hour on phone before the rep realized he had to send me a form. I asked if it could be e-mailed but it never was. When I called in again and asked for a Supervisor in the Trust dept, I was told another few minutes which dragged on to another 1/2/hour call. They blamed another dept, "operations" which was in process and could take another few days just to send a blank form. Yes, their interest rates are competitive, but if I costed out my time (and frustration) depositing your money with Ally becomes a losing proposition. Worse, there is no way to complain. Every imaginable corporate number gets routed back to the same customer service call board.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video