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I ordered a mail order prescription thru mail order over the internet over one month ago. I called on 12/28 and was told my prescription would arrive within ten to twelve days, I called back on 1/8 and was told my doctor was contacted 8 times and did not respond, another person on the phone and I was told I hadn't placed the order correctly, another person on the phone and I was told the doctor was contacted four times and dod not respond. three different stories, and the same story for two different doctors! On 1/8, I was told by the supervisor to go to the local pharmacy and get a 30 day supply and there would be no charge, I go to the pharmacy and I'm told there is a $10.00 copay for each prescription, I call Humana back and after 2 and a half hours on the phone I am told they will not pay for my prescriptions, I need to pay for them even though the supervision said there would be no copay. The supervision I was speaking with art this time said he would personally make sure my prescriptions were expitded and I would have them in three to five days. today, day five 1/13 no prescriptions, I call in again and I'm told they have not even been filled yet and it takes ten to twelve days to fill a new prescription. I have been out of medication for almost two weeks now and NEVER had I seen such bad service. Today I was told yet agin that the current supervisor would make sure once again that these prescriptions are filled! My question HOW LONG DOES IT TAKE TO GET PRESCRIPTION FROM YOU?????? I would appreciate a phone call about this By the way the pharmacist stated that Humana is one of the worst insurance companies to deal with while I was at the pharmacy, guess he did not have to tell me!


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