Flag American Airlines Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I had a credit from a cancelled flight back on December 22, 2015 for both myself and my son, Jordan T. Ashton. I called AA to reschedule a flight for March 18-21, 2015. They told me I had a credit of $25 from the difference in both fares for both my son and my ticket, so it only cost $175 to change and add the new flights. They did this fine for Jordan T ashton's flight , but not for mine Although the women booked us both on the same flight and assigned seats, she did NOT use both of our tickets credits as she should have, but instead charged me one $175 fee, and then $537.20 for my ticket, which was the cost of the new flight in total!! I immediately called back and spent over 2 hours on the telephone speaking with one supervisor ,t hen another who finally said he 'refunded' the $537.20 to my credit card. I asked him to send me a copy of the refund, as it was still showing up as being taken out of my debit card account from my bank...I overdrafter 6 items last night, at $35.00 a piece charged by the bank due to the fact that I had only authorized $175 x 2 to be taken out of my account, and she charged me $175, and $537.20...So over $200 in fees that were due to your company's employee error!! I have no confirmation anywhere that this money was refunded to me, the supervisor refused to do a three way call with my bank to have the hold removed, and it is still on there ! I don't know if it was taken off or not! I have literally paid for 3 tickets instead of 2 at this point. I called today, and the supervisor said he cant see where the $537.20 was charged, but instead $5 ???!! So where is my money? I can show you where is has been taken out of my checking account, and where I have overdrafted, but no one from AA will verify this..I keep getting passed around.

THIS IS FRAUD ! I did not authorize this charge, you overdrafted my account, and I don't have money to feed my kids right now because it is in the (-)....AG office here I come...


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video